Terms of Service (Beta)

1) Overview and acceptance

These Terms of Service (the “Terms”) govern your access to and use of WiseCall (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms.

This is a template intended to be reviewed by your legal counsel before broad release.

2) Beta status

The Service is provided as a beta offering. Features may change, be removed, or be unavailable at any time, and the Service may contain bugs or errors. You understand and agree that you use the Service at your own risk.

3) Call recording, consent, and notices

You are solely responsible for complying with all laws and regulations that apply to your calls, including laws governing call recording, monitoring, and the confidentiality of communications.

• You represent and warrant that you have obtained all required consents and provided all required notices before recording any call, and that you will continue to do so.
• You agree to inform your callers that calls may be recorded and analyzed, including by automated tools.
• You agree not to use the Service to record calls where recording is prohibited or where required consent has not been obtained.

4) Your content and responsibilities

You are responsible for all audio, transcripts, and other data you upload, transmit, or process using the Service (“Customer Content”). You represent and warrant that you have all rights, permissions, and consents necessary for Customer Content to be processed as described in these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5) HIPAA (healthcare) terms

If you are a HIPAA covered entity or business associate and you intend to process Protected Health Information (PHI) through the Service, you are responsible for ensuring your use complies with HIPAA and other applicable laws.

• If a Business Associate Agreement (BAA) is required for your use case, you must have an executed BAA in place with us before you process PHI using the Service.
• You are responsible for your own systems and configurations (including phone systems, call routing, and any third-party integrations) and for ensuring they meet your compliance obligations.

6) PCI and payment card data

The Service may include features intended to help reduce exposure to payment card information (for example, redaction of certain patterns). These features are not a guarantee of compliance.

• You are responsible for complying with PCI DSS and applicable payment network rules.
• You agree not to intentionally collect, store, or transmit sensitive authentication data (such as CVV/CVC codes) through the Service.
• You remain responsible for training your staff and implementing appropriate processes to prevent unnecessary capture of cardholder data.

7) Third-party services and AI processing

The Service may use third-party subprocessors and APIs (for example, telephony providers and AI model providers) to provide functionality such as transcription and analysis. You authorize us to process Customer Content through such providers as necessary to provide the Service.

8) Prohibited use

You agree not to misuse the Service, including to:

• violate any law or regulation;
• attempt to access accounts or systems without authorization;
• upload malware or otherwise interfere with the Service;
• reverse engineer or attempt to derive source code (except as permitted by law).

9) Disclaimers

The service is provided “as is” and “as available”.

We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that analysis outputs will be accurate or complete.

10) Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill.

11) Termination

We may suspend or terminate access to the Service if you violate these Terms, if needed to protect the Service, or as otherwise permitted by law.

12) Contact

Questions about these Terms? Contact support at support@wisecall.co.